Refund and Cancellation policy
Our primary focus is complete customer satisfaction. So it is always suggested to read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
Tripleplay Broadband provides prepaid services and we do not entertain any Refund/Cancellation of any amount that may have been paid by the Subscriber(s) for an Annual/Semi Annual/Quarterly/Monthly package. It means No Payment Cancellation/Refund is permitted.
Any disputes in regards to payments/ refund/ cancellation of transaction(s) due to technical reasons are subject to arbitration / resolution on a case to case basis. Only in case of non-feasibility of a New Connection, refund is made by Tripleplay Broadband. The time for the refund for such cases is approximately 5 to 7 week from the date of refund confirmation by Tripleplay payment team.
Refundable security deposit against any physical assets will be entertained only on returning the particular physical asset in working condition.
In case of Billing disputes, Tripleplay Broadband subscriber(s) are required to email us with the specific concern on [email protected] The concern will be addressed in approximately 5 to 7 weeks, in case, any dispute is identified, it will be compensated by way of a discount / credit note adjusted in the account of the subscriber(s).
Please Note: It will be the responsibility of the customer to verify the identity of salesman/agent before handing over of money, particularly in case of cash payment. In case of any doubt regarding the salesman or price of plan, please confirm the same with our Customer Care (nos for the same are mentioned in the website). Tripleplay Broadband Pvt. Limited will not be responsible for providing service in case of non-receipt of money at its office.
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